Return & Refund Policy - Awan Bulk Store
At Awan Bulk Store, we strive to provide quality products and excellent customer service. If you are not satisfied with your purchase, please read our Return & Refund Policy carefully.
✅ Eligibility for Returns
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Returns are accepted within 3 days of receiving the order.
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The product must be unused, undamaged, and in its original packaging.
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Items that have been used, altered, or damaged due to misuse cannot be returned.
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Personalized or custom-made items are not eligible for return.
✅ Return Process
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To initiate a return, contact us at WhatsApp: 03171127953 with your order details and reason for return.
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After approval, the item must be sent back via courier at the customer's expense.
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Once we receive and inspect the product, we will process the exchange or refund accordingly.
✅ Refund Policy
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Refunds are only applicable if the product is defective, damaged, or incorrect.
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Refunds will be processed within 5-7 business days after approval.
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Refunds will be issued in the original payment method or as store credit, as per the customer's preference.
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Shipping charges are non-refundable.
✅ Exchange Policy
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If you wish to exchange a product, the replacement will be sent once we receive the returned item.
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The customer will bear the shipping cost for the exchange process.
✅ Non-Returnable Items
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Used or washed products
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Custom-made or personalized products
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Items purchased during sales or promotional events
✅ Order Cancellation
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Orders can be canceled before shipping. Once dispatched, the order cannot be canceled.
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Refunds for canceled orders will be processed within 3-5 business days.
✅ Contact Us
For any return or refund-related queries, feel free to reach out at WhatsApp: 03171127953